Our approach

To effectively support business, we focus on the customer.

We have clear values that underpin how we work as individuals and as a team and we have established standards relating to the quality of our services and what you should expect from us.

Customer charter

We are committed to providing the best service to our customers. Our Customer Charter tells you about our standards and the delivery of our services.

Corporate responsibility

Invest NI's corporate social responsibility strategy 'Do the right thing' puts responsible business practice at the heart of our decision making.

Complaint Procedure

If you have any reason to be unhappy with our service we want to know about it. This will enable us to put things right in the most appropriate manner and to improve our services.


We are fully committed to equality of opportunity across all areas of the organisation.

Freedom of information

In keeping with the Freedom of Information Act 2000, which aims to create openness and transparency in public administration, we publish a lot of information on this website about what we do.



What to expect when Invest NI collects personal information.

Vision & values

Our vision and values outline what we aim to achieve and how we will act in all our dealings with customers and stakeholders.

If you are interested in advice and support from Invest NI:


0800 181 4422

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Contact our business support team

 0800 181 4422


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