Client charter

We are committed to providing the best service to our clients. Our Client Charter informs clients about standards and the delivery of products and services. The Charter is a way of ensuring that:

• we create and maintain a client focus
• we communicate effectively with clients
• we maintain levels of service above pre-determined service expectations
• our programme and service portfolio is tailored and appropriate to client needs.

Download Invest NI's Client Charter (PDF)

Contact

If you have a comment about the quality of an Invest NI service that you have received, please read our client feedback procedure. Find details of Invest NI's client feedback procedure.

Alternatively, you can contact our Customer Service Manager see contact details below:

Customer Service Manager
Invest NI
Bedford Square
Bedford Street
Belfast
BT2 7ES

T: 028 9069 8148
F: 028 9043 6536
E: customerservicemgr@investni.com

General enquiries can be made online. Make an enquiry through the online form.