Client feedback procedures

We are committed to providing a high-quality service to our clients. However, there may be occasions when problems arise and you do not receive the service you expect.

If you are unhappy with our service, we want to know so that we can try to put things right in the most appropriate manner and as quickly as possible.

Often an issue can be resolved quickly and easily by contacting the person with whom you have been dealing. You can do this in person, or by telephone, fax, email or letter.

Submit your comments online

If you would rather not deal with the member of staff concerned or if you are not sure who is responsible for the service about which you are complaining, you can complete the online client feedback form. Make a comment about an Invest NI service you have received through the online client feedback form.

Submit your comments by post

Alternatively, you can download a copy of the client feedback procedure and return to the Customer Service Manager at the postal address below. Download the client feedback procedure form to make a comment about an Invest NI service you have received (PDF).

Customer Service Manager
Invest NI
Bedford Square
Bedford Street
Belfast
BT2 7ES

T: 028 9069 8148
F: 028 9043 6536
E: customerservicemgr@investni.com