Client support

We adopt a team approach to supporting clients to ensure that they benefit from the full range of expertise available.

Client Executives

Every client business is assigned a Client Executive, who is a client’s first point of contact. Through them businesses can access our full range of advice, assistance and support.

The main role of the Client Executive is to:

• identify the specific support that each client needs to overcome challenges and help their business achieve its full potential, and
• ensure that the advice and support offered is tailored to the specific needs of the client’s business.

Business Health Check

Normally the support process begins with a Business Health Check that will:

• highlight the strengths and weaknesses of a client’s business
• identify areas for improvements in a client’s business
• result in a comprehensive action plan to support growth, increase profitability and add value to a client’s business.

The action plan will indicate the type of support that a company needs. The Client Executive will draw on the expertise of specialist advisors from across Invest NI to deliver this support. To be eligible for some forms of support, a business will need to submit a business plan which meets a set of strict criteria. Find out how to take a Business Health Check.