Customer Charter

We are committed to providing the best service to our customers. Our Customer Charter tells you about our standards and the delivery of our services. The Charter is a way of ensuring that:

• we create and maintain a customer focus;
• we communicate effectively with customers;
• we maintain levels of service above pre-determined service expectations; and
• our services are tailored and appropriate to customer needs.

If you have a comment about the quality of an Invest NI service that you have received, please read our customer feedback procedure and fill in the feedback form.