Enterprise Minister Arlene Foster welcomed Gem’s plan to create 900 new jobs, generating £14million in annual salaries, with support from Invest Northern Ireland.
Gem, a leading business process outsourcing (BPO) firm which is based in Belfast, services the complex needs of global blue chip clients across a number of niche industry sectors, including retail, finance and travel. Invest NI has offered £5.5 million of support toward the investment.
Welcoming the announcement, the Minister said: “Once again, this region’s cost competitiveness and strong talent pool has resulted in a major investment by an internationally successful firm. With the 900 positions ranging from managerial to general BPO operations posts, gem will provide career progression opportunities coupled with the further development of professional, transferable skills.
“This is a great boost for NI at a time where the global economy continues to impact on local businesses and when many companies are deferring investment plans.
“The BPO sector, whilst not immune to these difficulties, continues to perform strongly as companies seek to reduce their costs by outsourcing key business activities and processes. This investment, supported by Invest NI, will see gem double its workforce to 1800 and competitively position the company as it prepares to take full advantage of global opportunities as they arise.”