Invest Northern Ireland is helping to address skills development needs in the business services sector by supporting a new Advanced Diploma in Contact Centre Management.
The diploma is one of the ideas proposed by a forum of industry leaders brought together by Invest NI to consider and address the main issues facing the business services sector.
The forum identified that there is a need for a greater number of managers in the sector with the necessary skills and expertise. After carrying out research, Invest NI recommended the development of a formal qualification as an effective way of addressing this issue.
The one-year part-time programme has been developed by Invest NI, in conjunction with Parity and the University of Ulster, for those wanting to work in management roles within a business services centre.
Invest NI’s Managing Director of Business International, Jeremy Fitch, said: “The business services sector is one of the fastest growing sectors in Northern Ireland in terms of employment. The sector has been developed largely by inward investment and includes many major international investors such as HBOS, Abbey, Stream International, HCL, Firstsource and BT. It contributes around £350 million annually to the local economy in salaries and services.
“It’s important that we help to develop the skills needed to support the growth of this sector, which will continue to be important to the local economy. This diploma will enable participants to make a strategic contribution to the running of their centres.”