Business services

The Business Services sector currently employs around 13,000 in Northern Ireland.

This includes contact centres, management consultancy, security services, facilities management, recruitment services and business to business services.

Northern Ireland is among the most cost effective locations in the western world, with cost analysis showing that operating costs in Belfast are over 50% lower than London and 17% lower than Dublin.

Northern Ireland is a globally renowned, low risk, cost competitive location.


Northern Ireland is a globally renowned, low risk, cost competitive location. It offers a high quality, skilled workforce with proven experience in delivering services to UK, European and US clients.

Capability and expertise is being utilised in areas including customer service, technical support, human resources, law, finance and accounting, marketing, design, business intelligence and data analytics. Investors are attracted primarily because Northern Ireland still offers a largely untapped pool of highly educated people who have a professional attitude and strong work ethic.

Available Skills

Government working closely with industry and academia, operates an extremely successful skills development programme called Assured Skills. This programme ensures that new inward investors and existing businesses can be confident that the workforce is successfully equipped with the appropriate skills both at launch and for future expansion.

The Companies

Northern Ireland headquartered companies and global firms servicing an international client base find the region a highly effective location.

Among the new and existing investors who have expanded their operations recently are Concentrix, Convergys, Alexander Mann and SSE Airtricity.

Contact Centres

Outsourcers such as Teleperformance, Firstsource, Concentrix and Convergys have centres here due to the outstanding quality, productivity and cost effectiveness of their teams. Many centres can service multilingual requirements and operate 24/7.


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