Global business services

Global business services

Northern Ireland has a vibrant business services sector.

Globally renowned as a low risk, cost competitive location, Northern Ireland offers a high quality, skilled workforce with proven experience in delivering services to UK, European and US clients.

The sector includes contact centres, IT services, facilities management, recruitment services and business to business services.

 

Areas of expertise

Northern Ireland capability and expertise is being utilised in areas including:

  • Shared services
  • Knowledge services
  • Customer services
  • Recruitment services
  • Staff augmentation
 

Northern Ireland for foreign direct investment

Northern Ireland is an attractive place for investment in the global business services sector thanks to a combination of factors including skills availability, excellent infrastructure, cost-effectiveness and a supportive business environment.

 

Who's here

International investors successfully operating in the region include:

 
Alexander Mann Solutions

Alexander Mann Solutions provides workforce solutions including recruitment outsourcing to international businesses out of EMEA and the Americas. Opened in 2015, Belfast is the 6th global client service centre and employs over 240 people. Clients include Citi, Deloitte, Santander, Novartis, Rolls Royce, Amazon, Vodafone, Atos, GE, Credit Suisse and Bank of America Merrill Lynch.

Alexander Mann Solutions

 
Capita

Capita is a provider of business process management and integrated professional support service solutions. In Northern Ireland Capita employs approximately c.1,300 people in HR Services, Customer Contact Services, IT Services, Resourcing, Infrastructure Services, Software Services and Payroll Services.

Capita

 
Concentrix

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. It has four sites across Belfast and Londonderry employing staff and supporting over 14 languages. Services delivered include: sales, marketing services, print and fulfilment, customer and technical support. Customers include Cisco, EE, Tigerspike, Channel 4 and Veritas.

Concentrix

 
Firstsource

Firstsource is a global leader in business process outsourcing (BPO), providing outsourced business services to leading global companies in the Banking, Financial Services & Insurance, Telecoms & Media and Healthcare sectors. It employs nearly 2,000 staff across Belfast and Londonderry. Customers include RBS, Ulster Bank and GiffGaff.

Firstsource

 
Pearson

Pearson is the largest multinational education and publishing company and provides educational resources and exams across the globe. In May 2017, the company set up a financial services and information management centre in Belfast. Pearson currently employs c150 staff including accountants, financial analysts and robotics engineers.

Pearson

 
Teleperformance

Teleperformance provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world. It has three sites in Bangor, Newry and Enniskillen with c.2000 staff in Northern Ireland. Clients include Volvo, NHS Blood Transport and Asos.

Teleperformance

 

Find out why Alexander Mann Solutions chose Northern Ireland as the location for their business

 

Key facts

  • 5,500+ graduates with a degree in areas including; finance, accounting, business, economics, maths, law & computing
  • Around 15,000 people employed in 40 shared services, contact or knowledge centres
  • Northern Ireland pupils score the UK's best results at GCSE and A-level (equivalent to high school diploma)
  • Operating costs are at least 40% lower than London, 28% lower than Dublin and 55% lower than NYC
  • Grade A office space is £23 in Belfast per sq/ft v £68 in London

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