Armagh Secures Major Contact Centre Investment

Invest Northern Ireland today announced a major investment by the Imagine Communications Group.

With support from Invest NI, the Irish firm has established a new company, Imagine Telecommunications NI Ltd, which will provide customer care and technical support services to clients across Ireland from a customer contact centre based in the A:Tek centre in Armagh. Invest NI has offered £2.44 million of support towards the creation of 304 jobs and the investment is expected to deliver almost £4 million of wages and salaries annually into the local economy.

Making the announcement, Ian Murphy, Managing Director of Clients and Entrepreneurship, Invest NI said: “Private sector growth is crucial to Northern Ireland‘s future economic prosperity and this major commitment by Imagine is a positive step forward in our work to create wealth and prosperity in the local economy.

“As one of the fastest growing telecommunications groups in the Republic of Ireland, Imagine will bring quality employment, career development and training opportunities to the Armagh area, taking advantage of rapid development in the contact centre sector and a highly skilled and talented workforce.

“Such a landmark investment by a high growth Irish firm is indicative of the growing international confidence in Northern Ireland, following the recent announcement by ICICI OneSource to create 1000 jobs in Belfast and the North West. Today’s announcement in Armagh clearly demonstrates the strength of Northern Ireland as the most cost effective location on the British Isles for contact centre investment,” added Mr Murphy.

“Having already recruited almost 100 people, Imagine is now in a position to step up its planned growth at the A:Tek Centre and maximise the all-Island opportunities which the infrastructure offered by the Armagh Monaghan Digital Corridor can provide.”

Sean Bolger CEO, Imagine Communications Group added: “The key factor influencing our decision to locate in Armagh was the availability of a skilled, motivated and committed workforce.  The Imagine Group is the only Irish communications company providing fixed and broadband services to both business and residential customers across Ireland.  The group is currently Ireland’s third largest supplier of business services and is currently signing over 1800 residential customers a week through Gaelic Telecom, our partnership with the GAA.”