Indian BPO firm announces 2000<sup>th</sup> employee

As local companies return home following the recent Invest Northern Ireland trade mission to India, HCL BPO Services, the Indian-owned global IT and business process outsourcing (BPO) firm has announced the recruitment of its 2000th employee in Northern Ireland.

Ireland’s largest contact centre and business outsourcing company, HCL BPO Services has been based in Northern Ireland since 2001 and has invested £16 million in three Invest NI backed expansions over the past seven years – the most recent led to the development of a second BPO/contact centre in Armagh.

HCL provides a range of high value BPO, contact centre (including multi-lingual) and online services to a range of clients from sectors as diverse as telecoms, retail, banking, media, publishing, utilities and technology.

Commenting on the achievement, Jeremy Fitch, Managing Director of Business International at Invest NI said: “HCL BPO Services is a valuable asset to the local economy. Since 2001 this global service leader has not only offered varied career opportunities for talented local people, it has repeatedly invested in its employees as part of a corporate commitment to training and development.

“Recruiting its 2000th employee is a tremendous achievement and clearly communicates to other global organsations that Northern Ireland is the most competitive European location available.

“This announcement is evidence of the growing partnerships that are developing with the Indian business world both in terms of inward investment and export opportunities, and it is particularly fitting that this announcement is made as our local business community fostered even stronger links with India during the recent Invest NI trade mission.”

Kevin Houston, Senior Vice President & General Manager for HCL BPO Services UK added:

“I am very excited by the progress achieved to date and by the operation’s long term potential. Since HCL BPO Services was originally established in Northern Ireland in September 2001, the company has grown locally and globally. We now employ 2000 in Northern Ireland and over 13,000 people around the world.

Our two centres in Northern Ireland are complemented by a network of nine service delivery centres in India and our NI expansion is based on HCL’s realisation that while outsourcing to India can produce cost savings of up to 60 per cent, this differential by itself is not sufficient to build a global BPO services company.

“For us in Northern Ireland this means that that while our India centres are an integral part of the solution we offer our clients, the Belfast and Armagh centres offer us an opportunity to tap into another skilled workforce which will enable us to service European markets even more effectively.”

Ranjit Narasimhan, President & Chief Executive Officer HCL BPO Services Ltd echoed Mr Houston’s enthusiasm.  “Independently conducted research has established that Northern Ireland’s people, infrastructure and cost base make it the best place in the UK – if not in Europe - to set up a customer BPO / contact centre.

“Having been operating here for nearly six years, we’re delighted at the speed with which we’ve been able to establish a highly efficient, highly regarded operation in tune with our global ambitions.

“Now benefiting from HCL Technologies’ financial strength, global reach and our high technology and CRM capabilities, Belfast has become an essential part of the highly innovative business model that we’re building.

“It’s a model that is still relatively unique in our industry. But it is one, I believe, that others will have to try to replicate sooner rather than later if they are to make the most of the global opportunities that now exist in offshore business process outsourcing,” concluded Mr Narasimhan.