Photo by Michael Cooper
Pictured (L – R) are Brian Dolaghan, Invest NI, and Oliver Lennon, SpeechStorm.
Invest Northern Ireland is supporting the creation of nine new jobs by SpeechStorm Ltd, a local ICT company that specialises in Interactive Voice Response (IVR) and mobile customer service applications.
The nine high quality jobs, including new executive positions, will bring total employment in the company to 24 and will support its growth plans over the next three years.
Invest NI is providing £81,000 of support.
SpeechStorm was established in February 2010 following a management buyout by its founding executive team, with the support of local IT company, Kainos, and Belfast-based venture capital fund manager, Crescent Capital. The company now provides industry-leading innovative customer experience management solutions, including speech self-service and mobile applications that reduce call handling times in contact centres and waiting time for customers.
Brian Dolaghan, Invest NI’s Executive Director, Business & Sector Development Group, said: “SpeechStorm is a good example of an indigenous, knowledge-based company that has invested in developing a quality product with global application and is now poised for substantial growth.
“The company has invested heavily in research and development in recent years and also in the establishment of a number of significant partnership deals, which give it a solid route into new export markets. These new jobs will allow SpeechStorm to target new markets and generate new revenue streams from its recent product development.”
SpeechStorm’s target customers are in the global telecoms, retail, utilities and financial services sectors and it has already secured a number of high profile clients and partners in the UK, Europe and North America, including: BSkyB, bpost, (Belgian Post Office) and eircom.
Oliver Lennon, Chief Executive Officer of SpeechStorm, said: “Our strategy for the next three years is to grow revenues significantly and establish SpeechStorm as a leading contact centre applications provider in Europe and in the US, as well as our home markets of the UK and Ireland.
“We have already secured a number of significant contracts in Europe and North America. These new jobs are crucial to us moving quickly to take advantage of further new opportunities we’ve identified. They will also allow us to further develop the valuable partnerships we have established with key global players in the industry.”