Enterprise Minister Arlene Foster today announced that Rigney Dolphin is to establish a new customer service centre in Londonderry, creating 297 jobs.
Invest NI has offered £1.2million of support toward the investment which will generate over £4million annually through the creation of 297 jobs over the next three years.
Rigney Dolphin, headquartered in Waterford, is a leading outsource service provider, currently employing more than 1,200 people who deliver customer relationship management services and back office support, including payroll and HR functions.
Its clients include many blue chip companies, such as Meteor, BMW, Carphone Warehouse and Airtricity. The new centre will allow Rigney Dolphin to closely service its Northern Ireland clients and establish a platform for expanding into the UK market.
Arlene Foster said: “This investment is good news as it comes at a challenging time for the economy in the north west and Northern Ireland as a whole. Invest Northern Ireland worked hard to secure this investment for Londonderry, tailoring a competitive package of support to ensure the project came to this region. It is a success which demonstrates the organisation’s ongoing commitment to supporting economic development in the north west and across Northern Ireland.
“Rigney Dolphin will offer new employment and career development opportunities and deliver a considerable contribution to the local economy by generating in excess of £4million annually once the full staff complement is reached.
“The project is the latest in a series of inward investment successes that Invest NI has secured and it further reinforces our growing reputation as a high quality, cost-competitive location for global businesses.”
Celine Fitzgerald, Rigney Dolphin’s CEO, said: “Northern Ireland and the UK hold great potential for us to grow. Establishing this customer service centre allows us to more closely service our Northern Ireland clients and is an important strategic development for us as we seek to expand our customer base into the UK. We are confident that the new operation will enhance our ability to deliver the highest level of customer care while retaining a sharp focus on growth.”
Pictured at the announcement of 297 new jobs which will be created in Londonderry are: Enterprise Minister Arlene Foster, right and Celine Fitzgerald, CEO of Rigney Dolphin and Alastair Hamilton, Chief Executive Invest NI.