Customer satisfaction survey results


We surveyed over 300 business customers in quarter two of this year, (July to October 2016), who had received support, advice or guidance from us. 

Customer surveying activity is used to continue to improve service across the business and this quarter’s overall satisfaction remained high.

Quarter two satisfaction figures

  • Account Managed Customers - 89%
  • Regional Office Customers - 86%
  • Wider Business Base - 89%

Read the full quarterly survey of customers and wider business base in receipt of support - July to October 2016 report. (PDF)

Read more
Read more information about Customer Experience at Invest NI
Download the Invest Northern Ireland 2016 Annual Report (PDF)
Read the full Customer Satisfaction Survey Results 2016 (PDF)