BroadSoft Inc, a leading US-based provider of Voice Over Internet Protocol (VoIP) application software, today announced that it is opening a European operations centre in Belfast with support from Invest Northern Ireland.
BroadSoft is recognised as one of Europe’s top-tier telecommunications service providers and has over 180 customers worldwide. BroadSoft creates VoIP application software that lets fixed and mobile phone service providers offer advanced calling features to their business and residential customers.
As part of an estimated £428,000 investment, BroadSoft expects to employ up to five telecommunications and software engineers within a year at the new operations centre in the Northern Ireland Science Park. BroadSoft’s Belfast operations centre complements the company’s other global technical support centres in North American and Australia to provide support to BroadSoft and global customers on a follow-the-sun basis. The Belfast operations centre also expands BroadSoft’s capabilities to provide real-time technical support and training to its European customers.
“BroadSoft’s BroadWorks products are currently used by more than 30 service providers in Europe, and this new European support facility will help our customers go to market more quickly,” said Michael Tessler, president and CEO of BroadSoft.
“In such a competitive market, it is crucial that we have access to highly skilled technical staff and an advanced telecommunications infrastructure in a location that will add value to our global service provision. Northern Ireland clearly offered us the most attractive option for our European expansion,” Tessler added.
Commenting on the investment, Leslie Morrison, Chief Executive of Invest NI said: “By the end of 2006, more than 66% of the Global 2000 companies will be using VoIP, and by 2010 the Western European VoIP market will be worth at least £8 billion.”
“Belfast offers BroadSoft a vibrant location near a well-trained workforce, other leading technology companies, and academic research institutions. Through its Belfast centre, BroadSoft will clearly add value to its international operations as well as the local economy.”