Standards of service

The Customer Charter recognises our commitment to meeting the needs of customers and the Standards of Service measures our performance against our promises.

Recording and publishing our performance is best practice and clearly indicates where we are performing well and if there are areas where we need to improve.

Standards of Service - August 2019

Customer Charter

Our Customer Charter tells customers what level of service they can expect when doing business with us.

Find out more about the Invest Northern Ireland Customer Charter

Complaint Procedure

Invest NI is committed to providing a high quality service to all our customers. However there may be occasions when problems arise and you do not receive the service you expect. We want to know when an issue has arisen so that we can put it right and learn from your experience.
Find out more about the Invest NI Complaint Procedure

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