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Standards of service

The Customer Charter recognises our commitment to meeting the needs of customers and the Standards of Service measures our performance against our promises.

Recording and publishing our performance is best practice and clearly indicates where we are performing well and if there are areas where we need to improve.

Standards of Service - August 2019

Customer Charter

Our Customer Charter tells customers what level of service they can expect when doing business with us.

Find out more about the Invest Northern Ireland Customer Charter

Complaint Procedure

Invest NI is committed to providing a high quality service to all our customers. However there may be occasions when problems arise and you do not receive the service you expect. We want to know when an issue has arisen so that we can put it right and learn from your experience.
Find out more about the Invest NI Complaint Procedure

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Documents

6
Documents
Standards of Service 2018/19 (PDF)
Apr 04, 2020
Standards of Service 2019 - 08 August (PDF)
Dec 10, 2019
Standards of Service 2019 - 07 July (PDF)
Aug 08, 2019
Standards of Service 2019 - 06 June (PDF)
Jul 09, 2019
Standards of Service 2019 - 05 May (PDF)
Jun 12, 2019
Standards of Service 2019 - 04 April (PDF)
May 16, 2019